Effective Date: October 28, 2025
Opal Morsel currently delivers products across India through trusted courier partners such as Delhivery and others to ensure timely and safe delivery. Service availability may vary based on your PIN code.
If your location is not serviceable, you may request a manual check and we will try to arrange an alternate delivery option. Additional charges may apply in such cases.
Once your order is dispatched, you will receive an SMS or email with the tracking ID and the tracking link to monitor the real-time status of your shipment.
We currently offer free shipping on all valid orders. However, shipping charges may apply for:
Orders are usually delivered within 3–7 business days, depending on your location:
We strive for faster deliveries, especially for nearby regions.
COD availability depends on courier partner capability and cash limit allowable for your delivery area. If COD is not available at your location, prepaid payment will be required.
Though rare, delivery delays may occur due to weather, operational issues, or incorrect address details. If your shipment is delayed, our support team will assist in tracking and resolution.
In case of delivery failure caused by incorrect or incomplete delivery information from the customer, re-delivery charges may apply.
If your order is received in damaged condition or with missing items, please notify us within 24 hours of delivery with photos as proof. We will arrange a resolution as per our Return Policy.
For approved returns or replacements, our logistics partners will arrange product pickup. You will be guided through the complete process by our support team.
For delivery concerns or tracking help:
Email: [your-email@opalmorsel.com]
Phone: [Your Contact Number]